FAQ


WHAT TO EXPECT WITH A CUSTOM REQUEST

Interested in gifts for your friends, family or clients? We would love to help! First, we will learn a little bit more about you and what you’re looking for. Once we’ve gotten to know each other a little better we will put together a vision board for you to review. Vision board creation takes about 3 days and from there we will work together on perfecting the gift. Once you sign off on the vision board we will get to work on creating and customizing your gift. Overall this process will take a minimum of two weeks, as many of our products are handmade. Gifts can be scheduled for pick-up or delivered for a small additional fee in Richmond and the surrounding area. If your gift needs to be delivered outside of the Richmond area, we will add the gift of bubble wrap and shipping as well!

 

BUT I JUST NEED ONE GIFT

You’re in luck! We have several curated creations on hand for those who are only looking for one or two gifts at a time, make sure to join on mailing list to see our newest additions to the collection!

 

I NEED A GIFT AND I NEED IT NOW!

We get it, last minute gifts is one of the reasons that we started gifted! If you need to place a rush order you must contact us in order to do so and we will do our best to accommodate your request.  We maintain an inventory of gifts throughout the year and we can certainly assist you with your last minute gift needs, but please be sure to contact us so that we can be sure to meet your needs.

 

CAN I MAKE CHANGES TO A PRE-DESIGNED GIFT?

Yes! If you are in love with one of custom creations but you want to make a few changes please reach out to us at noelle@giftedrva.com and we will be happy to work with you. Please note that additional fees may apply depending on the changes that you would like to make.

 

CAN I INCLUDE ALCOHOL?

We are in the process of obtaining an ABC license in the state of Virginia. Unfortunately at this time we are unable to provide alcohol and/or tobacco products, but we are working diligently on making this happen in the near future!

 

WILL MY GIFT LOOK EXACTLY AS IT DOES IN THE PHOTO?

Many of our gifts are made by hand meaning that the colors and prints may vary. If you are looking for a specific color scheme or would like to look at what other options we have available, please contact us at noelle@giftedrva.com and we will be happy to work with you on making sure that you have exactly what you are looking for. The presentation that you see on our site is how your gift will be delivered to the recipient, unless the gift needs to be shipped. For shipping purposes, gifts may need to be rearranged to ensure that they arrive safely.